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File: 970207_aadcx_003.txtDESERT SHIELD/STORM LESSONS LEARNED REPORT #A POC: /SGR [(b)(2)] TITLE: Personnel Data Systems - Utilization of Appropriate Personnel Resources OBSERVATION: An overwhelming amount of unnecessary work and time was spent correcting PDS rejects for call-up and mobilization transactions. DISCUSSION: Personnel data system mobilization transaction input was not clearly explained or practiced by personnel responsible for transactions due to the QST hit and miss approach. The technicians in SGP are not OPR for any system transaction inputs and thus do not have the familiarity or training required to efficiently process these transactions. SG is not aware of the overall flow of the personnel data system and should not be expected to be experts on these mobilization transactions. In past systems tests, mass MAJCOM mobilization was tested. This contingency, however, required individual transactions. Each member had to be SURFed prior to any transaction input to avoid rejects. This was time consuming and the requirement was unknown to the technicians in the beginning. Insufficient training and no outside QC made accuracy difficult. The situation was compounded by delays and exemptions causing manually produced orders versus systems generated orders. The systems input for the mobilization of the IRR and retired regular members went very smoothly, apparently because the transactions were accomplished by DPRA, the office with the everyday experience and knowledge. LESSONS LEARNED: Individuals with the knowledge and training in an area of expertise should be the ones to perform actions in that area. RECOMMENDED ACTIONS: If SG is required to input these transactions in the future, quarterly systems tests should be more extensive and held quarterly and not delayed to provide the training and familiarity necessary. An even more appropriate option would be to assign all mobilization systems transaction inputs to an office with the appropriate training, knowledge, and familiarity who understand the intricacies of the PDS system.
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