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     Maintain your status as an expert.   Do not admit to not
knowing an answer.   If necessary, say something like, "I'll show
you where to get the answer" or "I'm busy now but please return
later for the answer."

     Employ an Arab on your training team to help with
translation if necessary and, equally important, to troubleshoot
culturally inappropriate or offensive training materials.

     Do not criticize or reprimand an Arab in public.   In any
situation in which an Arab is not meeting an instructor's
standard, talk personally to the Arab about his deficiencies in
an indirect and very tactful manner.   Respect his individual
dignity.   Turn serious problems over to another Arab.


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