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                 DESERT SHIELD/STORM LESSONS LEARNED REPORT #D
 
          POC:               [(b)(2)]

          TITLE: Retention of Home and Office Telephone Numbers for
          IRR and Retired Regular Members on the Personnel Data
          System

          OBSERVATION: Problems were encountered in notification
          procedures because home and office telephone numbers for
          these members are not included on the personnel data
          system.

          DISCUSSION: Lack of home and business telephone numbers
          for these personnel caused many problems and many wasted
          manhours. We were frequently given the direction to
          contact physicians and nurses telephonically to inform them
          that they were being mobilized or their orders were being
          cancelled. We also had to notify all the individuals that
          were to report after 7 Mar 91, that their orders had been
          cancelled. In all, this necessitated more than 200
          telephone calls. Since we did not have the telephone
          numbers in the system, the process to notify each
          individual consisted of first obtaining their address,
          second identifying the area code, third contacting
          directory assistance in their state to obtain a telephone
          number, and fourth, contacting the individual. This
          doubled-the number of long distance calls and was an
          additional expense to the government for the many long
          distance directory assistance calls needed to contact each
          individual. On numerous occasions numbers were unlisted or
          unknown and therefore, we were unable to contact some
          individuals. This caused some, whose orders were
          cancelled, to report unnecessarily to Lackland AFB. It
          also caused the amendments of many orders and reissuance of
          orders that had been cancelled.

         LESSONS LEARNED: Home and office telephone numbers for the
         medical PIM must be retained on the PDS.

         RECOMMENDED ACTIONS: Include home and business telephone
         numbers of each individual in the PIM on the PDS. Business
         phones can make it easier to locate individuals if they
         have moved. This information could be obtained through the
         survey process in place in HQ ARPC/DSF, and included in the
         enhanced medical PIM management done in HQ ARPC/SGR. HQ
         ARPC/DSF expertise may also be of assistance in researching
         address and telephone number information.

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